passion research blog
my first research was by me I said that you could make posters and videos to show people. My second research was on https://www.upwork.com/hiring/customer-support/8-tips-for-help-desk-and-tech-support-success/ and it was that to be successful tech help person is that by Using common sense and clues from the conversation or connection, to the person it’s helpful to try to identify how much help they need in order to find out the best way to help them. For some customers, something that might seem like easy fix could be a lot harder if they’re not smart with techConversely, a customer with a greater level of technical know-how may interact more fluidly and get the solution they need from speaking with an agent that has more specialized expertise on the matter and my third research element is from http://www.pcworld.com/article/210424/how_to_help_a_new_it_helpdesk_pro.html
and I thought this just popped to me this is what it is I have changed it up.The most an office worker spends at most six or seven hours a day using their computer. It's one of the most used personal objects in their lives. They don't care about it as much as they care about their pet but there's still a big bond. PCs are even more personally considered.When you leap in and rough up their workspace in order to quickly fix login or printing issues, your client might just get mad The way to fix is to be polite. Ask if it's OK if you sit down with their computer and have a chance at fixing the problem. Once you've found out the way to fix it, make them happy that everything will be back to normal in just a few minutes.
I thought that these ideas are good to know so if it happens to you so so ask them to sit down with it to fix it and you need to talk slow so they can under stand you
and I thought this just popped to me this is what it is I have changed it up.The most an office worker spends at most six or seven hours a day using their computer. It's one of the most used personal objects in their lives. They don't care about it as much as they care about their pet but there's still a big bond. PCs are even more personally considered.When you leap in and rough up their workspace in order to quickly fix login or printing issues, your client might just get mad The way to fix is to be polite. Ask if it's OK if you sit down with their computer and have a chance at fixing the problem. Once you've found out the way to fix it, make them happy that everything will be back to normal in just a few minutes.
I thought that these ideas are good to know so if it happens to you so so ask them to sit down with it to fix it and you need to talk slow so they can under stand you
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